Terms of Service

1. The agreement

These Terms are a binding agreement between you (or the business you represent) and TradeWren. They incorporate our Privacy Policy and Cookie Policy. If you do not agree, do not use the Service.

2. Accounts and eligibility

The Service is intended for business use. You must be at least 18 years old and able to enter into a contract. You are responsible for keeping your login credentials secure, for all activity under your account, and for ensuring everyone you invite complies with these Terms. Notify us promptly of any unauthorised access.

3. Free trial

We may offer a free trial period. During the trial you can use the included features without charge and without providing card details up front. At the end of the trial, you will need to choose a paid plan to keep using the Service. We may change or withdraw trial terms at any time.

4. Subscriptions, billing and renewals

• Plans are offered on a subscription basis, billed monthly or annually in advance in the currency shown at checkout.
• Subscriptions renew automatically for the same period unless cancelled before the renewal date.
• Prices are exclusive of VAT or other applicable taxes unless stated; these are added where required.
• We may change pricing, but we will give you reasonable advance notice and any change takes effect from your next renewal.
• Payments are processed by our third-party payment providers; by subscribing you also agree to their terms.

5. Cancellation and refunds

You can cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period, and you will retain access until then. Except where required by law, payments are non-refundable and we do not provide pro-rata refunds for partial periods.

6. Acceptable use

You agree not to:

• Use the Service for anything unlawful, fraudulent, or harmful, or to infringe anyone else’s rights.
• Upload malware, attempt to gain unauthorised access, probe or disrupt the Service, or circumvent usage limits or security.
• Reverse engineer, resell, or sublicense the Service except as permitted by law or these Terms.
• Send unsolicited or unlawful communications using the Service, or use it to store data you have no right to hold.

7. Your data and content

You own the data and content you put into the Service. You grant us the limited rights needed to host, process and back up that data to provide the Service to you. We process personal data within it as your processor, in line with our Privacy Policy. You are responsible for the accuracy and lawfulness of the data you upload and for having any consents required from your own customers.

8. Availability, support and changes

We work to keep the Service available and reliable, but we do not guarantee uninterrupted access and may carry out maintenance. We may add, change or remove features over time. Where a change materially reduces core functionality of a paid plan, we will give reasonable notice.

9. Intellectual property

The Service, including its software, design and branding, is owned by TradeWren and its licensors and is protected by intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. No other rights are granted.

10. Third-party services and integrations

The Service may let you connect third-party tools (such as payment, email or accounting providers). Your use of those services is governed by their own terms, and we are not responsible for them. Connecting an integration authorises us to exchange the data needed to make it work.

11. Disclaimers

The Service is provided "as is" and "as available". To the fullest extent permitted by law, we exclude all implied warranties, including fitness for a particular purpose and that the Service will be error-free. Nothing in these Terms excludes liability that cannot lawfully be excluded.

12. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, revenue, data or goodwill. Our total liability arising out of or in connection with the Service is limited to the amount you paid us in the 12 months before the event giving rise to the claim. Nothing limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot lawfully be limited.

13. Indemnity

You agree to indemnify us against claims, losses and costs arising from your misuse of the Service, your breach of these Terms, or your unlawful handling of data you put into the Service.

14. Suspension and termination

We may suspend or terminate your access if you materially breach these Terms, fail to pay, or use the Service in a way that risks harm to others or to the platform. You may stop using the Service and close your account at any time. On termination, your right to use the Service ends; we will make your data available for export for a reasonable period before deletion in line with our Privacy Policy.

15. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute, subject to any mandatory consumer protections in your country of residence.

16. Changes to these Terms

We may update these Terms from time to time. When we make material changes we will update the "last updated" date and, where appropriate, notify you. Continued use of the Service after changes take effect means you accept the updated Terms.

17. Contact us

Questions about these Terms? Contact us at support@api.tradewren.com.